In today’s world, markets are changing at an accelerating rate, industry boundaries are blurring, and customer needs are becoming more specific and customized. Keeping abreast of these rapid changes is difficult. Not keeping abreast is corporate suicide.
Steven Howard provides a range of Marketing and Customer Focused seminars and workshops that can be customized and tailored to meet your specific market needs. With over 30 years in Asia Pacific as a Marketing and Sales professional, Steven Howard is one of the top marketing practitioners in Asia and Australia.
A dynamic seminar leader and facilitator, he specialises in cross-cultural group dynamics and in ensuring that everyone participates fully throughout his seminars. Examples and case studies from Asia, Australia, Europe and North America are used in all seminars and workshops to illustrate key learning points.
Steven’s customized in-house workshops enable organizations to attain and sustain market leadership:
- Blueprint to Excellent Customer Service
- Customer Retention: The Art of Keeping Good Customers
- Effective Complaint Management
- Managing Retail Bank Sales Teams
- Managing Service in Retail Banks
- Selling Retail Bank Products & Services
- Strategies for Excellent Customer Service
For each of these programs, Train-The-Trainer sessions can be organized so that your staff can be groomed to conduct these workshops. This works particularly well for large organizations and in markets where English may be a second or third language for most staff.
Over 12,000 participants in Australia, China, Fiji, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Qatar, Singapore, Taiwan, Thailand, and the United Arab Emirates have attended his public seminars and in-house workshops. Steven’s marketing seminars are known for their practical applications, with participants developing strategies and action plans during the course of the seminars that they can use immediately upon completion of the workshops.
Let us help you attain market leadership. Complete our Customized In-House Training Request Form today.
Over the years, we have produced solid results for numerous clients, including:
- Allied Signal Laminates Division
- Biomin Labs
- Ciba Specialty Chemicals
- DBS Card Centre
- Fiji Business Expo
- Grand Hyatt Singapore
- Hong Kong Mortgage Corporation
- International SOS
- Isola Asia Pacific
- MasterCard Asia/Pacific
- Macquarie Goodman Group
- Raffles Hotel
- Singapore College of Insurance
- Singapore Human Resource Institute
- Singapore Institute of Management
- Sun International Resorts
- Trans-Island Bus Services
- Trans Technology